TERMS & CONDITIONS

KVP GENERAL PRODUCTS

Return / Exchange Policy

KVP International (KVP) maintains a lifetime guarantee against manufacturer’s defects. KVP will not refund any used product because of poor fit, refusal of the pet/patient to wear the item properly, if items expire, or if unused inventory does not sell. KVP will accept unused, unopened, unexpired goods for a 10% restocking fee within 1 year of purchase. In order to determine a manufacturer’s defect, a KVP representative must inspect the item in person, or with photos/videos. Please contact KVP for an RMA#.

KVP maintains a 5-year warranty on all parts for the Snarem™ Premium product and a lifetime guarantee against manufacturer’s defects. KVP will accept unused, unopened, Premium Snare product for a 10% restocking fee within 1 year of purchase.